General Terms and Conditions of Engagement

1. Identification of the provider

In compliance with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), you are hereby informed that the website ganeshatradeadvisors.com (hereinafter, the "Website") is owned by Joan Salvador Gatell Martínez (Ganesha Trade Advisors), with NIF as indicated in the Legal Notice and professional address at Calle Violeta, 13, 08329 Teià (Barcelona), Spain.

For any query related to the services offered, you may contact us at administracion@ganeshatradeadvisors.com.

2. Purpose

These General Conditions govern the engagement for the professional services provided by Ganesha Trade Advisors through the Website or by any other enabled means of engagement.

The services comprise:

• —Documentary audit of letters of credit (UCP 600 / ISBP 821).
• —Audit of documentary collections (URC 522).
• —Validation of letter of credit drafts.
• —Specialised consultancy in international trade and trade finance.

Any particular conditions, fee proposals, quotations or specific contracts that may be formalised shall supplement these General Conditions and shall prevail over them in the event of any conflict.

3. Recipients of the services

The services offered by Ganesha Trade Advisors are aimed exclusively at companies, self-employed professionals, legal entities, public or private organisations and representatives acting in the course of a business or professional activity.

The individual engaging services on behalf of an organisation represents and warrants that they have sufficient authority to legally bind the entity they represent.

4. Request and engagement for services

Services may be requested by the following means:

• —Forms provided on the Website.
• —Email.
• —In-person or remote meetings.
• —Video conferences.
• —Any other channel provided by Ganesha Trade Advisors.

The engagement shall be deemed validly formed upon the occurrence of any of the following circumstances:

• —The express acceptance of a quotation or fee proposal.
• —The electronic or handwritten signature of a contract or engagement letter.
• —The client's written confirmation by electronic means.
• —The payment, in full or in part, for the services engaged.
• —The electronic acceptance of these General Conditions.

Ganesha Trade Advisors may reject requests where there are technical, operational, legal, regulatory or compliance reasons that justify such rejection.

5. Free services

The 'First review free of charge' offer (one per company, identified by its CIF/NIF) has the same scope and content as the corresponding paid service.

For other diagnoses or preliminary reviews free of charge, the following applies:

Ganesha Trade Advisors may offer preliminary reviews, initial diagnoses or exploratory audits free of charge.

These services shall be exclusively informational and advisory in nature and shall not constitute definitive professional reports, binding opinions or any guarantee with respect to future commercial transactions.

Ganesha Trade Advisors reserves the right to modify, suspend or withdraw said free services at any time.

6. Fees, invoicing and prices

The applicable fees shall be those set out in the corresponding quotation, fee proposal, contract or commercial document.

Unless expressly stated otherwise:

• —Amounts shall be expressed in euros (€).
• —Applicable taxes shall be charged in accordance with current regulations.
• —Invoices shall be issued in electronic format.
• —The client agrees to receive invoices by electronic means.

7. Payment methods

Payments may be made by:

• —Bank transfer.
• —Any other means indicated on the invoice.

The provision of certain services may be conditional upon prior receipt of all or part of the agreed fees.

Failure to pay shall entitle Ganesha Trade Advisors to suspend or cancel the services engaged.

8. Provision of services

The timescales indicated shall be considered estimates unless expressly agreed otherwise.

The client undertakes to provide all documentation, information and cooperation necessary for the correct provision of the services.

Delays arising from incomplete, incorrect or late information provided by the client shall not be attributable to Ganesha Trade Advisors.

Reports and other deliverables may be sent by email, secure document exchange platforms or any other means agreed between the parties.

9. Client's obligations

The client warrants:

• —That the information supplied is true, accurate and up to date.
• —That it has sufficient legal standing to provide documentation and personal data of third parties.
• —That the documentation provided does not infringe the rights of third parties or breach applicable regulations.

The client shall be liable for any damage or loss arising from a breach of these obligations.

10. Limitation of liability

The services provided by Ganesha Trade Advisors are based on the information and documentation provided by the client.

The reports, analyses, opinions and recommendations issued constitute professional assessments based on the information available at the time and do not constitute a guarantee of any economic, financial, commercial, regulatory or legal outcome.

Ganesha Trade Advisors shall not be liable for the consequences arising from:

• —Incomplete, inaccurate or false information provided by the client.
• —Actions taken by third parties.
• —Regulatory changes subsequent to the issuance of the reports.
• —Business decisions taken by the client.

Except in cases of wilful misconduct or liability that cannot be legally waived, the maximum liability of Ganesha Trade Advisors shall not exceed the amount actually paid by the client for the specific service that gave rise to the claim.

11. Intellectual and industrial property

All reports, methodologies, procedures, tools, content and materials developed by Ganesha Trade Advisors are its exclusive property or are used with the corresponding licences and authorisations.

The engagement for services does not imply any assignment of intellectual or industrial property rights.

The client may use the deliverables exclusively for its internal purposes; their reproduction, distribution or communication to third parties without prior written authorisation is prohibited.

12. Confidentiality

The parties undertake to maintain the strict confidentiality of all technical, commercial, financial, documentary or strategic information exchanged in connection with the provision of the services.

This obligation shall remain in force even after the termination of the contractual relationship.

13. Personal data protection

The processing of personal data shall be carried out in accordance with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 (LOPDGDD) and the Privacy Policy published on the Website.

Where the nature of the service so requires, the parties shall formalise the corresponding data processing agreement in accordance with Article 28 of the GDPR.

The client warrants that it has sufficient legal standing to provide Ganesha Trade Advisors with any documentation or information containing personal data of third parties necessary for the provision of the services engaged.

Where the documentation provided includes personal data of third parties, the client shall be responsible for having fulfilled the duty to inform and other obligations provided for in the applicable data protection regulations.

14. Cancellation, suspension and termination of services

Ganesha Trade Advisors may suspend or terminate the provision of services upon the occurrence of any of the following circumstances:

• —Breach of contract by the client.
• —Non-payment of amounts due.
• —Refusal to provide information necessary for the performance of the service.
• —Reasonable indications of fraud or activities contrary to applicable regulations.
• —Technical or legal impossibility of continuing to provide the service.

The client may cancel the services before they commence by means of written notice.

If the cancellation occurs after the service has commenced, Ganesha Trade Advisors shall be entitled to receive the fees corresponding to the work actually performed and the reasonable expenses incurred up to the date of cancellation.

15. Force majeure

Neither party shall be liable for breaches or delays arising from circumstances of force majeure or beyond their reasonable control, including natural disasters, armed conflicts, cyber-attacks, technological disruptions, telecommunications failures, acts of public authorities or any other unforeseeable and unavoidable event.

16. International services

Services may be engaged from any jurisdiction in which such engagement is legally valid.

The client shall be responsible for verifying compliance with the applicable regulations in its country or jurisdiction, including any tax, regulatory, foreign exchange, customs or commercial requirements.

Unless expressly agreed otherwise, the reports, analyses and documentation prepared by Ganesha Trade Advisors shall be issued in accordance with the Spanish and European regulatory framework.

The provision of services by Ganesha Trade Advisors does not constitute local legal advice in jurisdictions other than Spain.

17. Contractual language

These General Conditions are drafted in Spanish.

Any translations that may be provided are for informational purposes only. In the event of any discrepancy, the Spanish version shall prevail.

18. Electronic communications, engagement and electronic signature

The parties expressly accept the use of electronic means for the request, engagement, performance and monitoring of the services.

The acceptance of quotations, contracts, fee proposals, particular conditions or any other contractual document may be effected by means of electronic signature, express acceptance by email, validation through the Website or any other system that allows for the reasonable identification of the signatory and proof of their contractual intent.

The parties recognise the full legal validity and evidential value of:

• —The emails exchanged between the parties.
• —The forms completed on the Website.
• —Electronic acceptances.
• —The electronic signatures used during the engagement process.
• —The electronic records generated by Ganesha Trade Advisors' systems.
• —The technical evidence of the engagement, including the date and time of acceptance, IP address, transaction identifiers and activity logs.

This evidence shall be considered valid proof of the existence, content and acceptance of the contractual relationship to the extent permitted by applicable law.

19. Acceptance of the Conditions

The engagement for any service offered by Ganesha Trade Advisors implies the reading, understanding and express acceptance of these General Conditions of Engagement.

The client declares that they have had prior access to these General Conditions, the Privacy Policy, the Cookie Policy and, where applicable, the particular conditions applicable to the service engaged.

Acceptance may be effected by electronic signature, express acceptance by email, ticking the boxes provided on the Website or any other electronic means that provides reliable proof of the client's contractual intent.

When the engagement is formalised through the Website, Ganesha Trade Advisors shall retain the necessary electronic evidence to prove such acceptance, including, where technically possible, the date and time of acceptance, IP address, email address provided by the client, the version of the conditions accepted and the corresponding transaction identifiers.

20. Modification of the conditions

Ganesha Trade Advisors may modify these General Conditions to adapt them to regulatory, technological, operational or business changes.

The new versions will be published on the Website and shall apply to any engagements made subsequent to their publication.

21. Severability

If any provision of these Conditions is declared null, invalid or unenforceable, such a circumstance shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

22. Applicable law and jurisdiction

These General Conditions shall be governed by and construed in accordance with Spanish law.

The parties undertake to attempt to resolve amicably any dispute arising from their interpretation, performance or compliance.

Unless otherwise required by mandatory law, any dispute shall be submitted to the Courts and Tribunals of Barcelona (Spain), with the express waiver of any other jurisdiction to which they may be entitled.

23. Particular conditions of service

The following particular conditions apply to the documentary audit and draft validation services engaged through the Website or by email. In the event of a conflict, they shall prevail over the preceding General Conditions.

• —Fees: are those published in the Fees section at the time of the request, excluding VAT (VAT not included): standard letter of credit audit €300, complex letter of credit audit €500, documentary collection audit €200 and letter of credit draft validation €180. For complex letter of credit audits, the fee is communicated to the client before the report is delivered. Each presentation of documents is invoiced as a separate audit.
• —Turnaround time: 24 working hours from the complete receipt of documentation (24-36 working hours for complex letters of credit).
• —Express service: delivery in 12 working hours (12-18 hours for complex letters of credit), with a 40% surcharge on the service fee.
• —Round of clarifications: each report includes one round of clarifications on its content, which the client may request within 15 calendar days of its delivery.
• —Second review: when the client corrects the documentation for a transaction that has already been reviewed and requests a new review within 15 calendar days of the report's delivery, 50% of the service fee will be applied (with the express service surcharge on said amount, if requested). This applies once per transaction; subsequent reviews or reviews of other transactions are invoiced at the full rate.
• —Invoicing and payment: the invoice is issued upon delivery of the report and is payable within a maximum of 7 calendar days from its date. Where there is an overdue and unpaid invoice, Ganesha Trade Advisors may withhold the delivery of reports for subsequent requests until it is paid. For clients based outside the European Union, payment may be requested before delivery of the report; in such cases, this will be indicated in the fee notification. Queries about invoicing: administracion@ganeshatradeadvisors.com.
• —First review free of charge. The first review for each company is free of charge, so that you can get to know our service, including the express service. Ganesha Trade Advisors may withdraw this offer at any time, without affecting cases already received.

In the event of any discrepancy between versions, the Spanish version shall prevail.